A: Our home décor products are sourced directly from artisans in Latin America. We work closely with talented artisans who handcraft each product using traditional techniques and materials native to their regions.

A: Yes, we are committed to ethical sourcing practices. We prioritize fair trade and work with artisans who are paid fairly for their work. We strive to build long-term relationships with artisans, ensuring they receive fair compensation for their craftsmanship.

A: Placing an order is simple! Browse our website, select the products you love, and add them to your cart. Follow the checkout process to provide your shipping information and complete the purchase. If you need any assistance, our customer support team is here to help (email us at: hola@casa-ame.com).

A: We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options like PayPal for your convenience.

A: Once your order is placed, we strive to process and ship it within 1-3 business days. Shipping times vary depending on your location within the United States. Generally, you can expect to receive your order within 2-5 business days after it has been shipped. Please note that international shipping may take longer.

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, please contact our customer support within 15 days of receiving your order. We will provide instructions for returns or exchanges based on our Return and Refund Policy.

A: Yes, we do offer wholesale and bulk purchasing options for certain products. If you are interested in placing a wholesale order, please reach out to our wholesale team through the contact information provided on our website (hola@casa-ame.com). They will be happy to assist you.

A: Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts.

A: We are here to help! You can reach our customer support team by emailing us at hola@casa-ame.com. Please feel free to reach out to us with any questions, concerns, or inquiries. We strive to provide prompt and friendly assistance to all our customers.